Vehicle Suitability
The customer is responsible for booking the correct vehicle for their journey. TN Taxis can provide advice on the suitability of a vehicle by email or phone. We request that an image of the total luggage is sent to us at bookings@tntaxis.co.uk along with details of the number of passengers and any special requirements.
We reserve the right to send you an upgraded vehicle in replacement of the one originally chosen by you if it is unavailable at that time
Prices
Prices quoted are calculated taking into account the distance, time and the vehicle type for a particular journey. Please note that additional charges will apply to extra services provided such as additional pick-ups, additional drop offs or any waiting time not agreed beforehand.
Phone Bookings
TN Taxis will always aim to verify details at the time of the booking and provide confirmations of bookings within 3 hours of the booking. It is the customer’s responsibility to ensure that the information being provided to us is correct. We will not be held responsible for any incorrect information if we have not been contacted 3 hours from the booking confirmation being sent to the customer.
Booking Confirmations
However you decide to book (on-line, email or phone) you will receive a confirmation e-mail/SMS which will have all the details that you have provided us with regards to your journey. It is your responsibility to check that the information received by us is correct. Once we have assigned a driver for your journey, you will receive another email/SMS which will contain the driver’s name and vehicle details.
Payments
TN Taxis accept major debit and credit cards.
In order to prevent fraud, any bookings made by debit/credit card are subject to verification and therefore the customer may be asked to provide a proof of valid ID and Address for the card used to make the booking. This will be prior to the journey commencing.
Customers can also choose to pay Cash to the driver where the option is available. We do not accept cheques.
Waiting Time Charges
For pickups from all the airports we do not charge for the 1st hour from the landing time. For pickups from home, hotels, offices and any other venues, we do not charge for 10 minutes from the booking time. Any further waiting time will be charged at £20 per hour irrespective of any reason.
We monitor flights so the driver is never waiting unnecessarily. We do not charge waiting time charges on flight delays.
Additional Passengers and Luggage
Additional passengers and luggage may be added at the discretion of the driver to the vehicle ordered but not exceeding the numbers per vehicle type ordered.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged but not to exceed meter rate.
Cancellation policy
Any cancellations made within the 12 hours from the journey time will incur a £5 admin charge for pre-paid bookings. Cash bookings can be cancelled at within 12 hours from the journey time without incurring any admin charges except where the driver has already been dispatched to a pickup more than 2 miles from Tonbridge town centre. The cash bookings that are secured by debit/credit card will also be fully charged in this case.
All the cancellations must be notified to TN Taxis through e-mail to bookings@tntaxis.co.uk.
Re-booking Policy
All the bookings must be made through the mediums mentioned above. Customers can re-book their journey via phone, email or on the website. You will receive the confirmation e-mail for your booking straight away.
Amendment Policy
Customers can amend their bookings via phone, e-mail or on the website if the booking was originally made on the website. We strongly recommend you to make any amendments over the phone or via e-mail. You will receive a confirmation e-mail with the amended details. No amendments must be made with the driver directly in any case.
Missed flights
Contact us as soon as possible on 0044 (0) 1732 36 36 36. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in full charge.
Toll Charges
The online booking or any bookings made over the phone do not include any Toll charges. Therefore wherever applicable, the driver will ask the passenger for money or the customer can choose to pay by credit/debit card as per their convenience.
No Show
No show means if a passenger fails to meet the driver on the pickup time and fails to make contact with the driver or the customer support team. This includes bookings from home, offices, hotels or any other private address.
In case of pick up from an airport, if the passenger fails to meet the driver within an hour of the flight landing time and doesn’t make any contact either with the driver or the customer support team in order to update us on the status of their flight, it will be considered as No show. However, if the passenger is late but manages to make a contact, normal waiting time charges will apply.
Also, any bookings made for wrong date and/or time will be considered as No show.
Please note that in an event of No show, any bookings paid by credit/debit card will not be refunded.
Routes
The driver is entitled to choose a route to a destination which he/she thinks is most suitable, taking the facts like traffic, diversions, time, road closures etc into consideration.
Liabilities
TN Taxis will accept no liability for any missed flights, severe traffic delays, road closures, accidents, breakdowns, extreme weather conditions or any circumstances that were unforeseen. There could be unpredicted traffic delays and therefore the passengers are advised to arrive at the airport terminal at least 2 hours prior to the flight departure. The company will not be held liable if a minimum of 2 hours check in time was not allowed and the customer misses the flight due to this. The company will not be held responsible if the passengers do not wait for their driver and arrange an alternative transport. No refund will be given in this case.
